Legal
Refund Policy
Eligible Lustrable purchases include a 30-day money-back guarantee.
30-day request period
Submit your request through Support within 30 days of the original eligible purchase. Include the email address used for the account and enough transaction information to identify the purchase.
Eligibility
Requests are reviewed against the purchase record, account status, usage, and applicable consumer law. Fraud, abuse, chargeback misuse, or material violation of the Terms may affect eligibility.
Plan changes
Pro, Business, and the Pro-to-Business upgrade are separate one-time transactions. Refund handling follows the eligible payment record and preserves the correct base-plan and upgrade entitlement relationship.
Processing
Approved refunds are returned through the original payment method. Your access may be changed or revoked when a refund is completed.